Employee Tech FAQ

Need a new email and/or network account?

A network account lets you login to campus computers and access restricted web pages.

The same user name/password also accesses email if you request both.

This cannot be done until HR has entered all employment information.

• Faculty/Staff: Contact HR at 310-434-4415

Can't find your employee ID card?

• Faculty/Staff: Contact HR at 310-434-4415

Have an account and forgot your password?

Click reset your email/network password.

 

First login after account creation or password reset

• Your user name is generally LastName_FirstName. For example smith_john.

• If you are a district employee, your initial password would be:
  santamonica-####
  where santamonica is in lower case, followed by hyphen (or dash), followed by the last four digits of your Social Security number. For Example: santamonica-1234. 

• For non-district employees, a randomly generated password will be included in the account notification message sent to your personal email address.

• The first time you login at https://signon.smc.edu, you will be prompted to go through the on-boarding process and will be required to create a new password.

• Passwords must be at least 12 characters long and have at least one upper case letter, one lower case letter and one number.

More Questions?

Check the email/network account FAQ or call the IT Helpdesk at 310-434-3010.

Frequently Asked Questions

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Why haven't I gotten an SMC e-mail account (which I requested some time ago)?

We strive for a quick turn-around -- no more than three working days, and often within 24 hours. The successful processing of your request, however, requires that the H.R. employment record has been entered and is up-to-date. Academic Personnel at ext. 4417 handles records for instructors. Classified Personnel at ext. 4881 handles records for regular classified staff.

I can't remember my password: what is it?

If you haven't yet logged into your new account, the password is likely still its initial value of santamonica-####, where santamonica is in lower case, followed by hyphen (or dash)  followed by the last four digits of your Social Security number. For Example: santamonica-1234. To reset your password,  Go to the Password Reset Form

I use a Mac and I know my password but it suddenly stopped working (at home or school or both). What happened?

f you haven't changed your password in the last year, it is likely that your password has expired. If you use a Mac, you will not receive any notifications that your password is about to expire. In this case, follow the instruction for resetting a forgotten password.

I tried "santamonica-" plus the last four digits of my Social Security number as my password, but I still can't log in. Now, what do I do?

Contact HR (310-434-4415) to verify your personal information is correct in the HR database. After you confirm that information has been updated with HR, you will need to contact the IT Helpdesk (310-434-3010) to receive a one-time passcode (OTP) and further assist with the password reset process. 

How do I change my password?

On campus, Log in at any PC; hit Ctrl-Alt-Del; click on the "Change Password..." button and complete the dialog box. (For special requirements, though, go to Changing Your SMC Account Password).

Off campus, Log in with your current username and password at the Change Password Form  , enter your password one more time, then follow the prompts.

How may I obtain an SMC webpage for myself (or my department)?

To request a personal Faculty/Staff Homepage please submit the e-form located on the Faculty Homepage webpage. (Note that you must first have an SMC employee e-mail account).

If you would like a page for your department, please submit a Web Request.

Some of my e-mail messages appear to be missing; where are they?

Here are a few things to try before e-mailing the Postmaster to investigate:
(1) Change the current view so as to not filter messages
(2) Make sure there are no auto-archiving or auto-delete rules that are removing your messages
(3) Try using Find or Advanced-Find to locate messages that you may have inadvertently moved to another folder.
(4) For some accounts, email messages that are older than two years, are automatically moved into “Archive – mailbox name” folder that can be found underneath your main mailbox folder.  

Can the Postmaster tell me the e-mail address of someone at SMC?

There is an online directory.

 

 

Can I get an e-mail account, even though I'm on a temporary assignment at SMC?

You do receive an email address for the duration of your assignment. 

Will my e-mail account be closed when my temporary assignment has terminated?

Yes. 

I have a long name; can I get an alternative e-mail address so non-campus senders can e-mail me more easily?

If your full name is longer than twenty characters, please work with the HR person who processed your paperwork to choose a user name that is twenty characters or fewer to meet the system requirements. For examples, a person with the hyphenated last name (John Smithity-Smithsonian) should decide to either have Smithity_John or Smithsonian_John. Otherwise, the system will automatically truncate it to twenty characters.

Some of my faculty/staff colleagues know me by another name; can I have two (or more) e-mail addresses?

E-mail IThelp@smc.edu to request the creation of an e-mail alias. Be advised that if your alias conflicts with an existing SMC e-mail address, your request will be denied; also, if a new faculty/staff member subsequently appears whose given name matches one of your aliases, the Postmaster will have the discretion to re-assign the address and revoke the alias.

How do I change my name (for both logon account and e-mail address)?

You must first change your name with Human Resources (i.e., your new name must appear in the HR database before it can be changed anywhere else. HR will then notify IT and IT will contact you to facilitate the process.