Go to the Password Reset Form and enter your SMC username and follow the prompts.
1. Log in to the Change Password Form .
2. Enter your current password one last time and click “Continue.”
3. Provide a new password, confirm it, and “Continue.”
Accounts lock temporarily whenever several sequential login attempts with incorrect passwords occur during a short period of time.
If an account locks after only one attempt, it means that a second device is trying to log in with an incorrect password (usually an expired one). In this situation, log out of all devices. Try to log in again on only one device.
A locked account will automatically unlock in about 15 minutes.
To speed things up, you can try the "Unlock Account" recovery action after entering your SMC username in the End User Self Service Form (opens in new window) (opens in new window) .
- Wrong Account Name - Make sure not to append @smc.edu or any spaces to the username. Only lastName_firstName
- Wrong Password - If you receive an ‘invalid username/password’ error and are sure you entered everything correctly, please check whether your password has not expired. That’s normally the case. You can access SMC SIGN-ON to check it: https://signon.smc.edu . It will show you password expired message if that’s the case.
- Wrong Account Name - Make sure not to append @smc.edu to the username. Only lastName_firstName
- Wrong Password - If you receive an ‘invalid username/password’ error and are sure you entered everything correctly, please check whether your password has not expired. To check if your password expired try to log in to: https://signon.smc.edu. It will show you password expired message if that’s the case.
- Wrong Account Name - Make sure to add SMC\ to the username. Example: smc\doe_john
- Wrong Password - If you receive an ‘invalid username/password’ error and are sure you entered everything correctly, please check whether your password has not expired. You can access PortalGuard to check it: https://signon.smc.edu . It will show you password expired message if that’s the case.
- Password Change - If you've recently changed your password, your password may be still in your browser's cache or your Chromebook's cache. Clear your browser's cookies and Citrix passwords. You can also double check that the password change was successful by logging in to PortalGuard: https://signon.smc.edu . It will show you a "wrong password" message if the password change was not successful, and you should reset your password.
- Email ITHelp@smc.edu or
- Call 310-434-3010 on a business day:
- Monday - Thursday: 7 a.m. - 6 p.m.
- Friday: 7 a.m. - 5 p.m.