1. Log in to the Change Password Form .
2. Enter your full SMC email and captcha
3. Authenticate
4. Provide a new password, and confirm it
Note: Your password must:
- Be at least 12 characters long
- Not include your name or parts of your name
- Use 3 of these 4 character types:
- Uppercase letters (A–Z)
- Lowercase letters (a–z)
- Numbers (0–9)
- Special characters (like !, $, @)
1. Log in to the Change Password Form .
2. Enter your full SMC email and captcha
3. Authenticate
4. Provide a new password, and confirm it
Note: Your password must:
- Be at least 12 characters long
- Not include your name or parts of your name
- Use 3 of these 4 character types:
- Uppercase letters (A–Z)
- Lowercase letters (a–z)
- Numbers (0–9)
- Special characters (like !, $, @)
A locked account will automatically unlock after approximately 15 minutes. Accounts are temporarily locked when multiple consecutive login attempts with an incorrect password occur within a short period of time.
If you believe you are using the correct password, please wait 15 minutes before attempting to log in again. Before retrying, ensure that Caps Lock is turned off and that all keyboard inputs are functioning as expected.
If your account becomes locked after only one login attempt, this may indicate that another device is attempting to access your account using an outdated password. In this case, please verify that all of your devices (such as your cellphone, tablet, or computer) are updated with your current password. Additionally, ensure that you are signed out of any shared or public devices, including loaner, lab, or podium computers.
If your account remains locked after following these steps, please contact IT support at ITHelp@smc.edu for further assistance.
Log in to https://myaccount.microsoft.com/smc.edu to view or change your SMC account authentication options
- Wrong Account Name - Make sure to append @smc.edu, your account should include your full SMC email
- Cached Credentials - you may have another account for work or another school saved on your browser.
- Use a different browser for each institution,
- use an incognito/private browser window, or
- clear out your cookies.
- Wrong Password - If you receive an ‘invalid username/password’ error and are sure you entered everything correctly, please check whether your password has not expired. That’s normally the case. You can access SMC my account to check it: https://myaccount.microsoft.com/smc.edu .
- Email ITHelp@smc.edu or
- Call 310-434-3010 on a business day:
- Monday - Thursday: 7 a.m. - 5 p.m.
- Friday: 7 a.m. - 5 p.m.