Access to SMC online services such as Corsair Connect is deactivated two years after your last class. You must file a new admission application, be readmitted, and follow all instructions given by SMC to re-activate SMC online services. (Instructions below.)
TRANSCRIPTS
A transcript is a permanent record of your classes taken and grades received. You do NOT need to access Corsair Connect to order a transcript.
There are two kinds of transcripts:
- official transcripts:
- Accepted as official records by other colleges and universities as well as some other organizations.
- Either electronic or printed on special paper.
- You do NOT need to access Corsair Connect to order your official transcript.
- If you want your official SMC transcript, please see the transcripts web page of the Office of Admissions and Records.
- unofficial transcripts:
- Printouts or electronic files intended primarily for personal use by a current or former student.
- Students leaving SMC often print a copy or download an electronic copy in PDF format for their personal files.
- Available only for current and former students with activated Corsair Connect accounts.
- A former student who wants to activate a Corsair Connect account must file an admission application and be readmitted.
Contact the Office of Admissions and Records if you have transcript questions or have forgotten your Student ID number.
ADMISSION APPLICATION
Filing an admission application and following all instructions given by SMC will activate these online services for six months:
- the Corsair Connect student self-service system
- a student email account that can ONLY exchange messages with SMC offices and staff. Other SMC Google services -- including Google Drive, Google Docs, and sending email to non-SMC addresses (including your own) -- will not be available until you begin participating in a class.
- access to online Dynamic Forms used by the Office of Admissions and Records or other departments
If you need any help filling out an admission application, please contact the Welcome Center(opens in new window). The Welcome Center is now the College's general information desk.
SMC online services are deactivated six months after your last admission application, unless you are enrolled in a current or future class. However, your assigned SMC Student ID number and portions of your original admission application are archived permanently.
Filing an admission application and following all instructions given by SMC will activate these online services for six months:
- the Corsair Connect student self-service system
- a student email account that can ONLY exchange messages with SMC offices and staff. Other SMC Google services -- including Google Drive, Google Docs, and sending email to non-SMC addresses (including your own) -- will not be available until you begin participating in a class.
- access to online Dynamic Forms used by the Office of Admissions and Records or other departments
If you need any help filling out an admission application, please contact the Welcome Center(opens in new window). The Welcome Center is now the College's general information desk.
Enter your SMC username in the Password Reset Form and follow the prompts, unless:
- you have not taken an SMC class within the last two years. You must reapply for admission. See Option #1.
- you filed an admission application more than six months ago but have not enrolled in a class since. You must reapply for admission. See Option #2.
Log in with your current username and password at the Change Password Form, enter your password one more time, and then follow the prompts.
FORMER STUDENT
You do NOT need access to the Corsair Connect student self-service system to order an official transcript online. You also might not need your SMC ID number.
If you need more help with your SMC ID number, please contact the Office of Admissions and Records to verify your identity and receive assistance.
FUTURE, CURRENT or RECENT (LAST 2 YEARS) FORMER student
Your SMC ID number is immediately under your name in your admission notice. The subject line of the admission notice for most students is: “Congratulations, you are ADMITTED to SMC!”
Please check your spam, junk, or quarantine folder (different systems use different names for it) if you cannot find that email in your inbox.
Many email accounts issued by schools, universities, or businesses have an extra anti-spam system. Contact the issuing organization's technology support group for help if you cannot find an SMC message. SMC recommends that your personal email address on file with SMC should be a personal one that you will have access to regardless of your current school, university, or business affiliation.
Add the "@smc.edu" email ending to your address book or "allowed" sender list so SMC emails are not delayed from arrival in your inbox.
If you have lost your admission notice or need more help with your SMC ID number, please contact the Office of Admissions and Records to verify your identity and receive assistance.
Multiple failed attempts have been made to log in to your account with the wrong password.
It will automatically unlock within an hour so you can try again.
To speed things up, you can try the "Unlock Account" recovery action after entering your SMC username in the End User Self Service Form (opens in new window) .
You can also reset your password to something new if you want to, using the same form.
An SMC Canvas account is created for each student:
- two weeks before the student’s first scheduled SMC course starts
OR
- one day after a student adds their first class if the class starts in the next two weeks or has already started
If you try to access Canvas before then, Canvas will correctly say that you do not have a Canvas account yet.
If you add a class to your schedule, Canvas is notified overnight. If you try to see the Canvas page for a class on the same day you add, the class will not show up until the next day. If you need information from the Canvas page or have class assignments or homework to do on that first day, please contact the instructor.
This Canvas Help Desk webpage explains how to view all your Canvas courses:
However, any specific class won’t show up in Canvas until the instructor publishes the class pages. Instructors usually do that on the first day of the class or a few days before.
Links for connecting remotely to online class meetings or office hours are often shown on a class's Canvas page.
Email your instructor from your SMC student email account if you have questions about the class Canvas pages. The directory of SMC employee email addresses is at:
You cannot get a head start on the class unless the instructor allows it. Instructors almost always add more material to their Canvas class pages during the semester.
"Students: Course access will be the FIRST official day of the class." according to the SMC Canvas login web page at:
SMC pays the private company that owns Canvas to answer questions from students about any problems inside Canvas. Once your account is created, here is how to contact the Canvas Help Desk or review its self‑help resources:
- Log in to Canvas
- Click on the menu's "i" symbol for "Help & Academic Resources"
- Select "Contact Canvas Support (Student)"
- Choose the kind of help you want: look at web pages yourself, chat, phone, or email
Once your SMC Canvas account is created, it is possible to get familiar with the Canvas system. However, there is a short Canvas introductory video (4.5 minutes long) that you can watch anytime. A few things in the video are generic, so SMC’s version of Canvas will look a little different in places, but not much:
https://community.canvaslms.com/t5/Video-Guide/Canvas-Overview-Students/ta-p/383771
Log in to SMC SIGNON.
Instructions for SMC SIGN-ON
SMC SIGN-ON may have some web browser tabs that show the vendor's name: "PortalGuard".
The Corsair Connect Guide is available.
If you have not been admitted to SMC, please contact the Welcome Center (the College's general information desk).
If you have questions about classes in computing or computer science, please contact the Computer Science and Information Systems Department.
If you have technical questions about Canvas, please log in to Canvas and contact the Canvas Help Desk (operated by a private company). Select the Canvas menu's "i" symbol for "Help & Academic Resources".
If you have questions about something posted on your class's Canvas webpage, contact your instructor.
If:
- you are enrolled in an SMC class now or in the future
OR - you have filed an admission application within the last six months:
please look at the quick solutions and options for contacting us from either:
Student Technology Support (SMC website)
Technology Support (our full knowledgebase hosted by TeamDynamix)